We understand that circumstances may arise where you need to cancel your registration for Microsoft Certified Coach. We have developed the following refund policy to ensure transparency and fairness for both parties involved.
Cancellation with more than two weeks’ notice
If you cancel your order or booking with more than two weeks’ notice before the scheduled date, we are happy to offer you a refund of 90% of the total amount paid. The remaining 10% covers administrative and processing costs incurred by our company.
To initiate the cancellation and refund process, please contact our customer support team via info@i2e-llc.com. Our team will guide you through the necessary steps and assist you with any queries or concerns you may have.
Cancellation with less than two week’s notice
For cancellations made with less than two weeks’notice before the scheduled date, we regretfully cannot offer a refund. This is due to the advanced preparations, arrangements, and potential loss of other bookings or opportunities that result from last-minute cancellations.
Exceptions
In some cases, we understand that unforeseen circumstances may arise, making it impossible for you to provide more than one week’s notice. If you find yourself in such a situation, please contact our customer support team as soon as possible to explain your circumstances. We will review each case individually and do our best to accommodate your needs. i2e reserves the right to cancel registrations for any reason. You will be notified of any reason for cancellation and will receive a full refund.
Refund process
Once your cancellation request has been approved, we will initiate the refund process. Please note that the refund will be issued through the same payment method used for the original transaction. The processing time for the refund may vary depending on your financial institution, but we will make every effort to expedite the process.
Changes to the refund policy
i2e LLC reserves the right to modify or update this refund policy at any time without prior notice. The revised policy will be effective immediately upon posting on our website. We encourage you to review the refund policy periodically to stay informed about any changes.
Contact us
If you have any questions or concerns regarding our refund policy, please do not hesitate to reach out to our customer support team via info@i2e-llc.com.